KALAPUPS Group Class Service Agreement

Service Information

All group courses for puppies/dogs take place on designated days at Alan Anderson Reserve, Walliston, WA, 6076 or Gooseberry Hill Hall, 42 Ledger Road, Gooseberry Hill starting from the time scheduled and lasts for 1 hour.

 One full training course consists of  4, 5 or 6 classes each held on the same day and at the same time each week for a period of 4, 5 or 6 weeks. Courses are limited to 4-6 attendants and are operated on a 'first-come-first-serve basis'. The sign-up fee for group classes is in the amount advertised for each individual class (hereinafter ‘Service fee’). All classes are taught by a Qualified IMDT dog trainer Karen Bertoncini (hereinafter 'Trainer').

Eligibility

In order to be able to apply for and attend the courses, before the first class the owner has to:

(i) present a vaccination record,

(ii) acknowlegment of this agreement via online booking, and

(iii) payment of the service fee in full

In her own discretion, a Trainer may deny services to dogs which are aggressive, not healthy, or otherwise not suitable for the training. In her own discretion, a Trainer may remove the dog from the training in case of any hazardous event

Levels classes

Levels classes are purchased in a block of 5 sessions. Participants must successfully complete an assessment before advancing to the next level. The assessment fee is $25.00, which includes a rosette and a certificate upon successful completion. Assessments are scheduled at the trainer's discretion to ensure each participant is fully prepared to progress. However, participants may also request an assessment if they feel ready. Please note that the assessment fee is required for each attempt, and any retakes will incur the same fee. This ensures fair evaluation and recognition of achievement for all participants as they work through each level of their training journey. If a participant is assessed before the 5 sessions are complete the remainder of the sessions can be used towards the next level.

Payments and Refund

Owner agrees to make the payment of the service fee prior to the start of the training session. A refund or rescheduling may be offered to the owner if they cancel their attendance before the class.

Bad Weather & Instructor Illness Policy

In the event that classes can not be held due to, but not limited to, events such as severe weather warnings, temperatures above 35 degrees Celsius or government advice, you will be offered an alternative day/time.

We’ll let you know via our Facebook page if a class is cancelled and a make-up class will be made available at the end of the set class dates.

PLEASE ENSURE THAT YOU FOLLOW US ON FACEBOOK AS NO SMS OR EMAILS WILL BE SENT.

If your trainer is seriously ill or experiences a personal emergency and is unable to attend class. You will be notified via phone, test and/or email as early as possible.

If you choose not to attend a scheduled class you must take this into account when enrolling since refunds will not be offered for single classes.

Health and Safety

Owner hereby confirms that their pet is in good health and did not suffer from any contagious condition within the past 30 days. Owner also confirms that their pet possesses all necessary vaccines, as shown in the vaccination record provided together with this agreement. Owner understands and hereby agrees to risks involved with group training sessions, including but not limited to, catching diseases, getting injured and getting bitten.

Owner further understands that training does not guarantee that the dog will not misbehave or that the dog will behave in accordance with the received training, and hereby agrees to these risks.

Children - Children are more than welcome to attend classes. However, all children under 10 years old must be supervised by an adult not participating in the training of the puppy/dog unless approved by the trainer. Please make contact if you wish to discuss further. Any child who disrupts the class will be asked to leave.

Liability

Owner is solely responsible for their actions and actions of their dog both during the training and in the future. Owner hereby holds Kalapups Dog Training, their agents, employees, and other individuals involved in providing the service in accordance with this agreement from any and all liability for any loss, damage or injury to persons, animals or property arising from or related to their actions, their pet or their pet’s actions.